RETURNS

In addition to this, you will need to know more about it.

Our policy lasts 30 days.

If 30 days have passed since your purchase,

unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused

and in the same condition you received it. It must also be in the original packaging.

We do not accept products for intimate or sanitary use,

dangerous products or flammable gases or liquids.

In addition to this, you will need to know more about it.

To make a return, you must show us a receipt or proof of purchase.

In addition to this, you will need to know more about it.

There are certain situations where only a partial refund is granted (if applicable):
* Any item which is not in its original condition, which is damaged

or which has some missing parts for reasons that are not due to an error on our part.
* Any item that is returned more than 30 days after delivery.

Refunds (if applicable) :
Once we have received and inspected the returned item,

we will send you an email to confirm that we have received it.

We will also notify you of our decision on approval.

or the rejection of your refund request.
If your request is approved, then your refund will be processed,

and a credit will automatically be applied to your credit card or original method of payment,

within a certain number of days.

Late or missing refunds (if applicable):
If you have not yet received your refund, please check your bank account again.
Then contact the issuing entity of your credit card,

because there might be a delay before your refund is officially posted.
Then contact your bank.

There is often a processing time required before a refund is posted.
If after completing all of these steps you still have not received your refund,

please contact us at info@maisoncomet.com.

Sale items (if applicable):
Only regular priced items can be refunded.

Unfortunately, sale items are not refundable.

Exchanges (if applicable):
We only replace an item if it is defective or damaged.

If in this case you want to exchange it for the same item,

send us an e-mail to info@maisoncomet.com

and send us your article to: Avenue Wendt 39, Geneva, GE, 1203, Switzerland.

Gifts:
If the returned item was identified as a gift during the purchase

and if it was sent to you directly,

you will receive a gift credit equal to the value of your return.

Once we have received the returned item, a gift certificate or email will be sent to you.

If the item was not identified as a gift during the purchase,

or if the giver of the gift preferred to receive the item first and give it to you later,

we will issue a refund to the giver of the gift and they will know you returned the item.

Shipping:
To return a product, you must send it by post to: Avenue Wendt 39, Geneva, GE, 1203, Switzerland.

You will be responsible for paying your own shipping costs to return your item.

Shipping costs are not refundable.

If you receive a refund, the return shipping cost will be deducted from it.

Depending on where you live, the time it takes to receive your exchanged product may vary.

If you are shipping an item worth more than 75 chf,

you should consider using a delivery service

which allows you to track the shipment or take out delivery insurance.

We don't guarantee that we will receive your returned item.